“All operators are meeting the Call Drop Rate benchmark of 2% except BSNL 3G,” a statement released by Trai said. State-run BSNL 3G was the worst performer at the call drop test with a Call Drop Rate of 18.26%.
Leading telecom companies Bharti Airtel, Idea Cellular and Vodafone passed the call drop test with their Call Drop Rates well below the 2% benchmark. All the operators have met the Call Setup Success Rate benchmark of 95%, the authority said.
TRAI conducts Audit and assessment of Quality of Service being provided by service providers through independent agencies for Cellular Mobile Telephone Service, Basic Service and Broadband Services. As a part of this audit, the Audit Agency M/s Phistream carried out Independent Drive Test for Cellular Mobile Telephone services in the city of Amritsar in Punjab service area, from 18th to 19th August 2016 covering various locations in the city. The performance of various telecom companies is tested over a distance of 300 k.m. of the city.
